Warranty Policy

Selected generators sold by Lucky Generators House (LGH) are covered by a one-year warranty and service support at our service centre, subject to the warranty terms below. The product page and your invoice show whether your generator is covered. The warranty period starts on the date of delivery.

1. What is covered

During the warranty period we repair or replace parts that fail because of a manufacturing defect, at our service centre.

2. Charges not included

Transportation of the generator to and from our service centre
On-site service visits, unless otherwise agreed in writing
Non-warranty service, which is charged for labour and transportation at our standard rates

3. What is not covered

Consumables and wear parts, including engine oil, filters, coolant, fuel, belts and batteries
Damage from poor quality fuel, wrong oil, overloading, or running without oil or coolant
Missed service schedules shown in the operator’s manual
Installation, repair or modification by anyone other than LGH or its authorised agent
Accidents, fire, flooding, lightning, grid voltage surges, theft or vandalism
Cosmetic damage that does not affect performance

4. How to claim

Contact us with your invoice number, the generator’s serial number, running hours and a short description of the fault. Our team will arrange an inspection. Please keep your invoice and service records, as we need them to process a claim.

Phone: +92-335-287-2323. PTCL: +92-51-287-2323, +92-51-287-2424. Email: luckygeneratorislamabad@gmail.com